PAYA BEACH RESORT FAQ
- What is the check in/check out time?
Our official check-in time is 2.00pm and check-out time is 11am. If you are arriving earlier, please inform us in advance. We will try to provide you with a more convenient check-in time if your allotted room is available
- Do I need to place a deposit upon arrival at your resort?
Yes, you will need to place a deposit of RM200 upon arrival.
- Do u have Baby Cots?
Baby cots are available free of charge upon advance request.
- Do you provide Wi-Fi service?
Complimentary Wi-Fi services are available at Restaurant and Beach Club.
- What about cell phone coverage?
The service providers are Maxis and Celcom.
- Is drinking water provided?
We do not provide complimentary drinking water at our Restaurants and Beach Club. However, you are able to use the water boilers located in the rooms. Coffee & Tea making facilities are also provided in every room.
- Are diapers available for purchase at the resort?
Yes, Diapers are sold at our Duty Free Shops.
- Are strollers available at the resort?
Strollers are not available in the resort. Kindly bring your own strollers.
- Do I need to bring an electrical adapter?
Yes, you are encouraged to bring one. The sockets there are “British-style 3 pin square plugs” (Type G). It is 240V and 50Hertz.
- Are there any Wheelchairs provided?
Wheelchairs are available only for first aid purposes in case of an accident. We have two Standard Chalets that are wheelchair friendly and our restaurant and reception area is wheelchair friendly. Most areas within the resort is flat by nature. It will not be difficult to move around. The snorkeling or dive boats and the jetty are not equipped to cater to special needs. Getting on and off the boats at the jetty area will require specialized assistance which we are not able to provide. We will however help by cooperating with the trained assistant who accompanies the guest with special needs.
- Are baby sitting services available?
Advance request is necessary at around RM50 per day. Legal disclaimers must be signed.
- What are the dining options at Paya Beach Resort?
Meals and snacks are served at our main restaurant, open from 7.00am to 1.00am daily. Meals ordered from our ala-carte menu starts from RM10 upwards per person. Choose from a wide selection of dishes from healthy salads to live lobster and crab, Malaysian curries and Chinese stir-fry recipes.
We have daily buffet dinner from RM40+ per adult.
For a choice of western dishes, duty free wine, beer and liquor, The Islander's Beach Club serves guests from 11am to 1.00am.
Outside the resort, there are several smaller eateries around Paya village you can choose from. (You may want to know that prices are about the same as our restaurant). We have an official “A” rating from the government health department.
- Who do I contact about special diet requirements or food allergies?
We regret to inform you that "We are unable to prepare food for anyone with any medical allergy". However presented, we are only able to prepare food according to Muslim Dietary Specifications.”
- Can I make reservations for dining or onsite activities before I travel?
We advice you to make reservations in advance. Kindly email us at email@example.com to make reservations.
- Do you serve Birthday cakes?
Birthday cakes are at SGD20 for 1/2 kg and SGD35 per kg. Kindly email us at firstname.lastname@example.org to make advance reservations.
- Are there any Barbeque Pits?
Yes, our resort has barbeque pits. If you wish to have a personalized Barbecue, kindly email us at email@example.com All food for the personalized barbeque must be supplied by the resort due to religious dietary considerations.
- Are there any safe keeping facility?
You can encouraged to use our indiivual safe deposit boxes located at the Reception Desk.
- Is housekeeping available at the resort?
Yes, Rooms are serviced daily.
- What amenities are included in the rooms?
Tea/Coffee making facilities, Air conditioners, Hot/Cold showers, Television (Except Standard lodge), Intercom “Room to Room” and “Room to Reception” dialing are all standard amenities.
- Are Hair Dryers available at the resort?
Hair dryers are available at our Reception desk upon request.
- Is there Mini Fridge provided in the rooms?
Only Deluxe Chalets and Deluxe Suites are provided with complimentary min fridges. Guests from the other room types may also choose to rent one for your stay for an additional RM20 per day at the Reception desk.
- Is there a swimming pool?
We have a swimming pool. However, Please note that we have no lifeguards on duty. The pool is open from 7AM-7PM daily and usage of the pool is at ur own risk. We have a very deep end, which boasts a depth of 2,4m. That is strictly for use by Scuba Diving Guests and only with the presence of a licensed Scuba Diving Dive Master or Instructor and only from our own Dive Centre "Divers' Cove". To view more of Paya Beach Resort's facilities, visit https://www.payabeach.com/facilities .
- Are there towels provided?
Towels are provided in our rooms. In order to help us conserve the environment, towels will not be changed daily during your stay at the resort. Should you need to more towels or change, please feel free to contact our reception desk. These towels are for use exclusively in the rooms only. IF you wish for towels outside of your rooms, Beach towels are available from our Activity Desk.
- Are there multi-purpose hall/ meeting rooms?
We have a multi-purpose hall above our restaurant that can seat up to 6o pax. If you need the use of a LCD projector, paper, pencils, and drinking water while using our multi-purpose hall, prior reservations must be made and charge are applicable.
- Are laundry facilities available?
Yes, the charges are based on the type of clothing.
- Do you have satellite televisions and in house movies available?
Yes, We have 4 channels of satellite TV in the guest rooms and In-house movies are available in the movie rooms.
- What are the different types of Chalets that are available?
You can choose from 7 different types of Chalets to suit your taste: Standard, Superior (sea-facing or beach front), Deluxe Chalets or Suites, and Standard Lodge.
All rooms are sea-facing (except Aman Damai Wing) with a private balcony and are air-conditioned with hot water showers.
It also includes tea/coffee making facilities and cable television, except Standard Lodge.
Photos and video of our rooms and resort layout is available at https://www.payabeach.com/rooms_overview
- Do you have any special packages for honeymoon and special anniversaries?
Kindly visit our website for more packages details at http://www.discoverytours.com.sg/tioman_paya_rates-t-Romantic_Tioman_Getaway#ad-image-0
- Are there any all-inclusive packages for guests departing from Singapore?
If you are traveling from Singapore, you may contact our sales office at (65) 6636 4333 or visit www.discoverytours.com.sg for an all-inclusive tour package which includes the transfers to Tioman and back to Singapore.
- Is there a minimum night stay requirement?
Although we accept 1 night stays at our resort, such one night stays are not available on Saturdays due to high occupancy, All reservations that include a stay on Saturday night will be for a minimum stay of 2 consecutive nights.
- Can I request sea view chalet?
While requests can most certainly be made, the management of the resort reserves the right to allocate any room to the guest as long as it is the room type paid for. Allocations of our rooms are done on daily needs and availability subject to the occupancy of the resort. We appreciate your kind understanding.
- Is there any bed for children?
Children will only be entitled to extra beds if the number of Adults does not exceed the number of beds per room. Standard Lodge, Chalets & Superior & Superior Beach Front BF (4 adults), Deluxe Suites (5 adults), Deluxe Chalets (6 adults).
- What activities are available at the resort?
We provide a variety of activities at the resort. For more information kindly visit http://www.discoverytours.com.sg/tioman_paya_activities_overview
- What spa services do you provide?
Our resort provides a wide variety of spa & massages. For more information, kindly visit https://www.payabeach.com/spa
- Who do I contact for Dive Enquiries?
With regards to dive arrangements, kindly contact our 5 Star PADI Dive Centre at firstname.lastname@example.org for your special interest requirement.
Kindly note that it is our policy that all divers sent by your company/agents staying at Paya Beach Spa & Dive Resort Tioman must dive with and use the services or rent all dive equipments/boats with/from our dive centre. Should there be there be any breach in the resort policy; the management reserves the full right to refuse allocation of rooms and other services upon check in day at the resort.
- What are the children activities at the resort?
Children can participate in Snorkeling, Jungle Trekking and Diving. There is a playground located in the Resort as well
- Where is the closest golf course?
The nearest golf course would be at Berjaya Tioman Resort about 30minutes boat ride away.
- Can I join for a Snorkeling trip but do not snorkel?
Customers who have paid for the snorkeling trip but do not wish to snorkel may choose to ride on the snorkeling boat to Marine Park if they do not wish to snorkel. Such guests can walk around the village at the Marine Park, visit the museum there and have a snack or coffee at the hawker stalls there. Please note that guests who ride the snorkeling boat pay the full fees as those who snorkel.
- Is there any age requirement for Snorkelling?
Age 6 onwards. The ability to swim and the wearing a life vest whilst on the snorkeling boat or when snorkeling is a requirement.
- Am I able to rent a private speedboat for my actitivies?
Yes, kindly email email@example.com if you wish to do so.
- Is fishing available at your resort?
Yes, however you would need to bring your own equipments to the resort.
- What should I bring along for Jungle trekking?
The trip usually takes up to 3 1/2 hours conducted either in the morning or afternoon. It covers the monsoon rainforest behind the resort up to a discarded padi field taking in sights of different trees, floral and fauna; and the local birds and insects. Brief stops will be made along the cool streams. A bottle of drinking water, a towel, camera & insect repellent should be brought along. Sneakers or sandals, T-shirt or any comfortable and simple wear will do.
- Is there any DVD player inside the room?
No, but you can rent RM20 per day at Reception Desk
- How much is the rental of snorkeling equipment?
Yes. You can rent Mask/Snorkel (RM8), Fins (RM8) and Life Jackets (RM7) from our Activity Desk.
- Can I request a smoking or non-smoking room?
All our rooms are non-smoking rooms. However for the convenience of our guests, cigarette ashtrays are provided outside every room on the balcony table.
- What is the check in/check out time?